Job Description

Role Summary:

The Restaurant Trainer is responsible for developing, delivering, and monitoring training programs for all front-of-house (FOH) and back-of-house (BOH) team members. This role ensures consistent service standards, operational excellence, and adherence to brand SOPs across the restaurant.

Key Responsibilities:1. Training & Development:

Conduct onboarding training for new hires in FOH & BOH. Train staff on food & beverage knowledge, service standards, grooming, hygiene, and customer interaction. Deliver skill-based training sessions such as cashiering, table service, order taking, upselling, and complaint handling. Provide kitchen training on food safety, recipes, portioning, and equipment handling (as required).

2. SOP Implementation:

Ensure all employees follow brand SOPs and maintain quality, consistency, and safety standards. Regularly audit restaurant processes and highlight gaps in operations. Update and maintain training manuals, checklists, and SOP documents.

3. Performance Monitoring:

Evaluate employee performance during and after training. Provide constructive feedback and recommend further development plans. Conduct refresher trainings and cross-training as needed.

4. Coordination & Communication:

Work closely with the Operations Team and Managers for training scheduling. Support the Training Manager in implementing company-wide training directives. Maintain training records, reports, and certifications.

5. Customer Experience:

Ensure team members deliver exceptional guest service. Observe service flow during peak hours and provide on-floor coaching. Identify customer service gaps and recommend improvement plans.

Qualifications & Skills:

Bachelor's Degree / Diploma in Hospitality Management or related field. Minimum 1-2 years of experience in the F&B or QSR industry. Strong knowledge of restaurant operations, service standards, and food safety. Excellent communication & presentation skills. Ability to train, motivate, and mentor teams. Strong organizational and reporting skills. Flexible to travel between outlets if required.

Key Competencies:

Leadership & Mentoring Attention to Detail Positive Attitude & Teamwork Problem Solving Time Management Guest Service Orientation
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Work Location: In person