:
Customer delight, Maintaining & elevating service standards
Customer contentions handling & service recovery
Hygiene & Upkeep of the lounges
Ensuring proper grooming of staffs
Driving the P&L & Establishing effective Cost control strategies
Banking & reconciliations of various pay modes.
Lounge level MIS Report generation
Ensuring Vigilance & loss prevention
Staff Deployment /Management by establishing Duty Roster well in advance.
Daily Briefing of the team & documentation of same
Monthly review of the store team & suggesting improvements
Recruitment of team members & Retention of Team Members
Inventory Management forecasting / par stock/ indenting
Required Skills:
Good Soft skills
Good communication skills
*Effective interpersonal skills
Expertia AI Technologies
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