Job Description

Operational Management:

Manage day-to-day restaurant operations including dining service, reservations, and guest relations. Ensure smooth coordination between kitchen, bar, and service staff. Oversee adherence to SOPs (Standard Operating Procedures) for service and hygiene. Monitor restaurant ambience, cleanliness, and presentation.

Guest Service & Experience:

Ensure exceptional service delivery and guest satisfaction at all times. Handle guest complaints and feedback with professionalism and resolve issues promptly. Build strong guest relations and encourage repeat clientele.

Staff Management & Training:

Lead, supervise, and motivate restaurant staff including captains, stewards, and hostesses. Conduct staff scheduling, briefings, and performance evaluations. Identify training needs and ensure continuous development of staff in service standards, upselling, and customer handling.

Financial & Cost Control:

Monitor sales performance, daily revenue, and expenses of the restaurant. Manage inventory and stock control of F&B items, cutlery, crockery, and linen. Work with the management team to achieve revenue targets, control wastage, and optimize costs.

Compliance & Safety:

Ensure compliance with FSSAI, HACCP, and other statutory requirements. Adhere to fire, health, and safety regulations within the restaurant. Ensure staff follow uniform and grooming standards at all times.

Coordination & Reporting:

Coordinate with chefs, procurement, and other departments for smooth operations. Prepare and submit operational reports including sales, staff performance, and guest feedback. Support marketing initiatives such as promotions, festivals, and special events.

Requirements:

Bachelor's degree / Diploma in Hotel Management or relevant field. 5-7 years of experience in restaurant operations, with at least 2 years in a managerial role. Strong knowledge of Indian cuisine and dining culture. Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making ability. Flexibility to work in shifts, weekends, and holidays.
Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Food provided Health insurance Paid time off
Work Location: In person