Job Description

Job Summary:

The

Restaurant Manager

is responsible for overseeing the daily operations of the restaurant to ensure efficient service, high-quality food and beverage standards, customer satisfaction, and profitable performance. The RM manages the front and back-of-house teams, ensures compliance with health and safety regulations, and drives overall business performance.

Key Responsibilities:

Operations Management:

Supervise daily restaurant operations, including opening and closing procedures. Ensure smooth coordination between kitchen, service, and cashiering teams. Monitor quality of food, service, and hygiene standards consistently.
Team Leadership:

Recruit, train, schedule, and supervise staff (service, kitchen, and support teams). Conduct regular team meetings and staff evaluations. Promote a positive and professional work environment.
Customer Service:

Handle guest feedback, complaints, and special requests effectively. Ensure consistent delivery of excellent guest experiences. Monitor and improve customer satisfaction ratings.
Financial & Inventory Control:

Monitor daily sales, cash handling, and billing accuracy. Manage inventory, ordering, and stock control to minimize wastage. Track key performance indicators (KPIs) such as cost of goods sold, labor cost, and profit margins.
Reporting & Compliance:

Prepare daily, weekly, and monthly reports for management review. Ensure compliance with licensing, health, safety, and sanitation regulations. Coordinate with suppliers, vendors, and service partners as needed.

Requirements:

Bachelor's degree in Hospitality Management or related field preferred. Minimum 2-5 years of experience in restaurant or F&B operations, with at least 1 year in a managerial role. Strong leadership, communication, and organizational skills. Customer-focused mindset with the ability to handle pressure calmly. Proficiency in POS systems and basic MS Office (Excel, Word, Email). Flexibility to work weekends, evenings, and holidays.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Schedule:

Day shift
Work Location: In person