Job Description

Overseeing and managing daily floor operations to ensure efficiency and high-quality service. Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively. Ensuring the operational procedures and company policies are consistently followed. Monitoring inventory levels, stock availability, and merchandise display to optimise sales and operations. Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction. Coordinating with other departments and stakeholders to ensure smooth collaboration and operational flow. Ensuring the workplace meets health and safety regulations and maintains a clean and organised environment. Setting performance targets for staff and ensuring they are met. Implementing new procedures or guidelines as directed by upper management.

Your tasks

Schedule and assign tasks to staff, ensuring sufficient coverage during peak hours. Monitor staff performance, provide feedback, and address any performance-related issues. Track daily sales and operational performance, reporting to senior management with insights and recommendations. Ensure timely replenishment of stock, proper inventory management, and loss prevention. Collaborate with team members to ensure all service and operational targets are met.

Required skills and qualifications

Bachelor's degree in Hotel Management, or a related field. Proficiency in handling operational tasks, including inventory management and staff scheduling. Familiarity with point-of-sale (POS) systems and operational management tools. Proficiency in using inventory management or retail management software systems. Knowledge of staff training and development techniques to build a high-performing team. Ability to work with customer relationship management (CRM) software. Experience in handling high-traffic environments and managing large teams. Strong leadership and people management skills with the ability to motivate and develop a team. Excellent communication and interpersonal skills, with a customer-oriented approach.
Job Type: Full-time

Pay: ?16,000.82 - ?22,000.00 per month

Benefits:

Food provided Provident Fund
Schedule:

Evening shift Morning shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person