Job Description

DESIGNATION : OUTLET MANAGER REPORTING TO : AREA MANAGER EXPERIENCE REQUIRED : 6+ Years Experience into QSR/ Restaurants with Team Handling preferred The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of \'TEAM\' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. Roles And Responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operations time. To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, and AC temperature at the commencement of shift To keep the service stations well equipped with an adequate number of cutlery, crockery, water jugs, napkins, etc. To promote and upsell the special menus and services To check the uniforms and grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurant\'s cleanliness and hygiene Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils, and cleaning products Ensure compliance with sanitation and safety regulations Manage the restaurant\'s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly, and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations To coordinate with Front Office, Kitchen, etc. regarding special events and execution of the same To maintain the inventory of all the items of the restaurant and to report the shortage or loss of the items if any To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements, etc. To approve the store\'s requisitions of the various items required at the restaurant To comply with all health and safety regulations To maintain log book and to make necessary entries for further prompt action To approve leaves of the team members To prepare the duty roster of the team members of the restaurant To conduct the training for team members as per the training calendar Skills: policies and protocols,action plan,entries,shift,manage the restaurant\'s good image,review product quality,research new vendors

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