Job Description

Company Description Novotel Chennai Chamiers Road Motivate, discipline, direct and supervise the work of all employees in the restaurant Develop and maintain training programs to ensure a high degree of staff professionalism Manage day-to-day operations of the restaurant Handle complaints and make effective service recovery Ensure standards are being followed in accordance with F&B policies and procedures Ensure all employees have full product knowledge Regularly inspect food & beverage quality Follow established and proper Accounting procedures Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly Conduct daily roll plays and ensure employees adhere to grooming standards Develop maintenance schedules Liaise with stewarding on inventory and breakage control Maintain daily log book maintaining clear and concise information on the operations. Establish guest database with preference records of regular guests Schedule employees to maintain Hotel\'s service standards within budgeted labour costs Assign responsibilities to subordinates and conduct regular performance checks Implement weekly cleaning schedules for operating equipment Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department Control stock of all equipment in the restaurant Constantly monitor staff\'s appearance, attitude and degree of professionalism Additional Information Competencies Strong leadership, interpersonal and training skills Good communication and customer contact skills Service oriented with an eye for details Ability to work well in stressful & high-pressure situations A team player & builder A motivator & self-starter Well-presented and professionally groomed at all times

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