Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Restaurant Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

What will I be doing?

As the Restaurant Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.

• Actively seek verbal feedback from customers and team members at each service period.

• Agree on and implement actions to make improvements to customer service.

• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.

• Make sure all customers' requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.

• Be available to assist on duty in the restaurant and bars during any busy days or special events.

• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.

• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.

• Knowledgeable of Hilton departmental standards.

• Able to explain the standards to the team and Managers, assessing team members against these standards.

• Ensure that training on departmental standards is regularly conducted in the outlets.

• Monitor standards through regular standards review checks.

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.

• Implement and follow-through with improvements identified.

• Plan, prioritize, organize and control the day-to-day operation.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).

• Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.

What are we looking for?

An Restaurant Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Familiar with computer systems.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.

• Key strengths (under the 9 competencies) in people management communication and planning.

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,

• service techniques, and guest interaction.

• Considerable skills in math and algebraic equations using percentages.

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Able to work under pressure and deal with stressful situations during busy periods.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!