Job Description

Job Summary

The

Restaurant Hostess

is the first and last point of contact for guests. She welcomes customers with warmth and professionalism, manages reservations and seating, and ensures guests have a pleasant dining experience from arrival to departure. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Greet guests

promptly and courteously as they enter the restaurant.

Manage reservations

through booking systems (e.g., OpenTable, Resy) or phone calls.

Maintain the waitlist

and estimate accurate wait times for walk-in guests.

Escort guests

to their tables and provide menus.

Coordinate seating arrangements

with servers to ensure balanced workload.

Communicate special requests

(e.g., allergies, celebrations, accessibility needs) to the appropriate staff.

Answer phones

and assist with inquiries regarding menus, hours, or directions.

Monitor dining areas

to ensure guest satisfaction and clean tables are available.

Thank guests

and invite them to return upon departure.

Assist with administrative or service tasks

(folding napkins, organizing menus, etc.) as needed.

Skills & Qualifications

Excellent

communication and interpersonal

skills. Friendly, professional, and polished appearance. Ability to

remain calm under pressure

in busy service times.

Organized and detail-oriented

, especially when managing reservations. Basic knowledge of

POS or reservation systems

(training provided). Strong

customer service

attitude and problem-solving skills.

Team player

who collaborates well with servers, managers, and kitchen staff.

Education & Experience

High school diploma or equivalent (preferred). Previous

customer service or hospitality experience

a plus (not always required). Training provided on restaurant policies, menu knowledge, and service standards.

Working Conditions

Work hours may include evenings, weekends, and holidays. Must be able to stand for extended periods. Requires a polished appearance and adherence to dress code.
Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month