Job Description

Job Summary:

We are seeking a confident and service-oriented

Restaurant Captain

to lead the front-of-house team and ensure a smooth and high-quality dining experience for guests. The Restaurant Captain plays a key role in supervising service staff, handling guest interactions, and coordinating with kitchen and bar teams for timely service.

Key Responsibilities:Guest Service:

Greet and welcome guests professionally and courteously Assist in seating arrangements and ensure guest comfort Take food and beverage orders accurately and promptly Make menu suggestions, explain dishes, and upsell items (combos, specials, beverages) Ensure timely serving of food and drinks Handle guest feedback or complaints and resolve issues professionally

Team Supervision:

Supervise and coordinate daily activities of stewards and waiters Assign sections and tables to staff during each shift Ensure tables are set as per SOPs and cleanliness is maintained at all times Monitor staff grooming, behavior, and service quality Provide on-the-job training to junior team members

Coordination & Reporting:

Coordinate between kitchen, service, and cashier teams for efficient order flow Ensure accurate billing and POS entries Monitor inventory of service items like cutlery, crockery, and linens Assist the Restaurant Manager in daily reporting and floor operations

Requirements:

2-4 years of experience in food & beverage service, with at least 1 year in a supervisory or team lead role Strong knowledge of food service operations and multi-cuisine menus Good communication and interpersonal skills Leadership abilities and a positive attitude Well-groomed and guest-friendly personality Basic knowledge of POS systems and billing processes

Preferred Qualifications:

Diploma or Certification in Hotel Management or F&B Service (preferred) Fluency in Hindi and basic spoken English Experience in cafes, casual dining, or family restaurants is an advantage

Work Schedule:

Rotational shifts (Lunch / Dinner) Must be available on weekends and public holidays

Salary & Benefits:

Competitive salary depending on experience Daily staff meals provided Uniform provided Performance incentives and growth opportunities

About ZOCA Cafe / ZOCA Diner:

ZOCA is a vibrant, multi-cuisine restaurant brand focused on delivering exceptional dining experiences through flavorful food, energetic service, and a lively ambiance. Join our growing team and build your career in hospitality.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person