Job Description

A restaurant captain supervises dining room staff and operations, ensuring a positive guest experience through excellent service, efficient workflow, and staff management. Key duties include managing reservations, assisting with service, maintaining dining area cleanliness, coordinating with kitchen staff, training and mentoring servers, and resolving customer complaints. Essential skills for this role are strong leadership, communication, organizational skills, customer service expertise, and the ability to remain calm under pressure. Responsibilities

Customer Service:

Address guest needs, handle complaints, and ensure an exceptional dining experience.

Staff Supervision:

Oversee dining room staff, train new team members, and provide mentorship to servers.

Operational Management:

Manage reservations, seating arrangements, and the overall flow of service in the dining room.

Coordination:

Collaborate with the kitchen staff to ensure timely and accurate food and beverage service.

Dining Area Maintenance:

Maintain cleanliness and organization of the dining area to meet restaurant standards.

Inventory and Supplies:

Monitor inventory levels and assist with ordering necessary supplies.

Standard Operating Procedures:

Implement and follow standard operating procedures for food and beverage service.
Key Skills

Leadership:

The ability to lead and motivate the service staff.

Customer Service:

A strong focus on providing excellent service and handling guest issues.

Communication:

Excellent interpersonal and communication skills for effective team and guest interaction.

Organization:

Strong organizational skills to manage reservations, seating, and overall dining room operations.

Problem-Solving:

The ability to identify and resolve customer complaints and operational issues effectively.

Attention to Detail:

A meticulous approach to service standards, cleanliness, and quality.

Calm Under Pressure:

The capacity to remain professional and composed in high-pressure situations.
Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Benefits:

Food provided
Work Location: In person