acts as a team leader on the floor, ensuring smooth coordination between guests, service staff, and the kitchen/bar. The role is hands-on and requires a sharp eye for detail, great people skills, and the ability to handle high-volume service with style and professionalism.
Key Responsibilities:
Guest Service Leadership
Welcome guests, assist with seating, and ensure a premium guest experience
Take lead in managing VIP guests, large parties, and special requests
Resolve guest issues calmly and efficiently
Build guest rapport to encourage repeat visits and loyalty
Service Management
Supervise and support servers, runners, and bussers during service
Ensure accurate order taking, timely delivery, and correct presentation
Oversee side work, table setups, and cleanliness standards
Monitor table turnover and guest flow to maximize seating efficiency
Team Coordination
Brief staff at the beginning of shifts (special items, VIPs, service focus)
Train and mentor junior staff on service etiquette and SOPs
Ensure service team follows sequence of service and bar/lounge etiquette
Act as the communication link between kitchen/bar and floor team
Operational Duties
Assist in stock checks, requisitions, and equipment upkeep
Enforce hygiene, grooming, and safety standards
Ensure compliance with liquor laws and responsible service policies
Qualifications:
2+ years of experience as a Captain or Senior Server in a bar/lounge or upscale restaurant
Deep understanding of food & beverage service, especially cocktails and nightlife dining
Strong communication, leadership, and team coordination skills
Confident, energetic, and composed under pressure
Able to work flexible hours including late nights, weekends, and holidays
What We Offer:
Competitive salary + tips/service charge share
Fast-track growth to Supervisor or Assistant Manager
Fun, energetic work culture with a high-performing team
Staff meals, discounts, and event perks
Job Type: Full-time
Pay: ₹22,000.00 - ₹24,000.00 per month
Work Location: In person
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