Job Description

CAPTAIN

Summary of Position

: Assists the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times

Report to

: Outlet Manager

Responsible for

: Bartender + Waiter/ress + Runner

Duties and Responsibilities

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times. Handles all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships.
Financial

Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet's revenue. Assists in the inventory management and ongoing maintenance of restaurant operating equipment and other assets. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Operational

Ensures that minimum brand standards have been implemented. Ensures that all standards set by the company are implemented. Responds to the customer complaints and ensures that the relevant changes are implemented. Works closely with the Outlet Managers in a supportive and flexible manner, focusing on the overall success of the restaurant and the satisfaction of the customers. Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments. Assists in conducting monthly inventory checks on all operating equipment and supplies. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control. Performs the function of cashier and responsible for Micros cashiering procedure. Balances cash and credit card charges and remittance of cash. Makes necessary checks needed for specific events or functions. Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods. Assists with conducting monthly inventory checks on all operating equipment and supplies. Makes sure that the cleaning schedules are strictly adhered to.
Personnel

Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the restaurant and department's grooming standards. Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all restaurant, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Other Duties

Attends and contributes to all training sessions and meetings as required. Exercises responsible behaviour at all times and positively representing the restaurant team and the company. Maintains strong, professional relationship with the relevant representatives from competitor restaurants, business partners and other organisations. Makes sure that all adhere to rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Responds to changes in the Food and Beverage function as dictated by the industry, restaurant and company. Carries out any other reasonable duties and responsibilities as assigned.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability
Supplemental Pay:

Yearly bonus
Experience:

total work: 1 year (Required)
Work Location: In person