Job Description

Job Summary

The Restaurant Captain / Senior Captain is responsible for supervising daily restaurant operations, ensuring excellent guest service, and leading the service team. The role involves coordinating with kitchen and management to deliver a smooth dining experience while maintaining service standards.

Key Responsibilities

Supervise and manage restaurant service operations during shifts Ensure high standards of guest service and satisfaction Brief, guide, and monitor stewards/waiters during service Take guest orders and ensure accurate and timely service Handle guest complaints professionally and resolve issues promptly Coordinate with kitchen and bar for smooth order flow Maintain cleanliness, hygiene, and safety standards in the restaurant Assist in staff training and performance monitoring Ensure compliance with hotel/restaurant SOPs and policies Support management in achieving service and revenue targets

Skills & Competencies

Strong leadership and team-handling skills Excellent communication and interpersonal abilities Good knowledge of food, beverages, and service etiquette Ability to handle guest complaints and pressure situations Attention to detail and service quality

Qualifications

Diploma / Degree in Hotel Management (preferred) Relevant experience in restaurant or hotel service

Experience

Restaurant Captain:

2-4 years in F&B service

Senior Captain:

4-6 years in a supervisory role
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Food provided
Work Location: In person