Job Description

1. Leadership and Management

: The Captain in Food & Beverage (F&B) service is responsible for leading and managing the service team, ensuring smooth operations during service hours. This includes assigning tasks, providing guidance, and overseeing performance to maintain high standards of customer satisfaction.

2. Customer Interaction and Satisfaction

: Captains are front-facing representatives of the establishment, interacting with guests to ensure a pleasant dining experience. They handle guest inquiries, resolve complaints, and ensure that all guests receive exceptional service, adhering to established service protocols and standards.

3.

Training and Development

: Captains play a crucial role in training new staff and providing ongoing coaching to existing team members. They ensure that all staff members are knowledgeable about menu items, service procedures, and customer interaction protocols, fostering a culture of continuous improvement and professionalism within the team.

4. Quality Control and Compliance

: Captains are responsible for maintaining quality control in all aspects of F&B service, including food presentation, cleanliness, and adherence to health and safety regulations. They conduct regular inspections to ensure compliance with established standards and take corrective actions as needed.

5.

Inventory Management and Reporting

: Captains assist in managing inventory levels for food and beverage items, monitoring stock levels, and placing orders as necessary to ensure adequate supply. They also generate reports related to sales, inventory, and customer feedback, providing valuable insights to management for decision-making and improvement initiatives.

Job Types: Full-time, Permanent

Pay: ₹288,000.00 - ₹312,000.00 per year

Benefits:

Food provided Health insurance Leave encashment Provident Fund
Experience:

total work: 4 years (Preferred)
Work Location: In person