Job Description

Job Summary:

ZOCA Cafe, Bhiwani is looking for an experienced and service-oriented

Restaurant Captain

to lead the front-of-house team in delivering exceptional dining experiences. As a Captain, you will be responsible for supervising service staff, managing the flow of operations, ensuring guest satisfaction, and maintaining the high service standards that ZOCA Cafe is known for.

Key Responsibilities:

Welcome and seat guests in a professional and friendly manner. Supervise daily service operations on the restaurant floor. Allocate tables and manage reservations and walk-ins efficiently. Take orders accurately and ensure timely communication with the kitchen. Oversee the service team (waiters/stewards) and ensure adherence to service protocols. Maintain in-depth knowledge of the

multi-cuisine menu

, including ingredients and preparation methods. Upsell specials, combos, and chef's recommendations to enhance guest experience and revenue. Resolve customer complaints or issues with professionalism and escalate major concerns to management. Ensure tables are turned around efficiently during peak hours. Conduct pre-service briefings to inform staff of daily specials and any service notes. Ensure proper billing, accuracy in POS entries, and coordinate with the cashier. Monitor cleanliness, grooming, and discipline among the service team. Assist in training and mentoring new staff as needed.

Requirements:

Minimum 2-3 years of experience as a Captain or Senior Steward in a reputed restaurant. Experience in a

multi-cuisine or casual dining

setup preferred. Strong communication skills in Hindi and basic English. Good leadership, problem-solving, and team management abilities. Sound knowledge of restaurant service operations and guest handling. Polished appearance, excellent etiquette, and customer-first attitude. Familiarity with POS and basic billing software.

Preferred Qualifications:

Diploma or Certification in Hotel Management / F&B Service (preferred) Knowledge of Bhiwani's local customer preferences and dining trends is a plus

Work Schedule:

Rotational shifts (Lunch and Dinner) Must be available on weekends, holidays, and festival seasons

Salary & Benefits:

Competitive salary based on experience Daily staff meals Uniform provided Monthly incentives and performance bonuses Career advancement opportunities within ZOCA Group

About ZOCA Cafe - Bhiwani:

ZOCA Cafe is a leading multi-cuisine cafe chain offering a modern dining experience with a diverse menu ranging from Indian, Continental, Chinese, and Fusion delicacies. At ZOCA Bhiwani, we pride ourselves on offering vibrant service, great food, and a lively ambiance. Join us and be part of a dynamic hospitality team!

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person