Job Description

Company Description

Brand Overview:

Since 1974, ibis has been a trailblazing brand, open and welcoming to all. ibis hotels are beloved by travelers and locals for their contemporary style, vibrant social hubs, rooms that feel like home, lively bars, satisfying dining options, and easy mobile check-in experience. The brand is known for its passion for live music, offering guests playlists curated for every mood and access to exclusive gigs with up-and-coming musicians. No matter where in the world a guest may travel, ibis always feels like the right place to be. With over 2,500 hotels in 70+ countries, ibis family is recognized across the globe as the leading brand in economy hospitality. ibis is part of Accor, a world leading hospitality group counting over 5,500+ properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless \xe2\x80\x93 a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

India Story:

In India we have 22 hotels in 14 cities- New Delhi, Gurgaon, Jaipur, 3 in Mumbai, Thane, 3 in Chennai, 4 in Bangalore, 2 in Pune, Kochi, Coimbatore, Kolkata, Nashik, Hyderabad and ibis styles in Goa.

ibis New Delhi Aerocity:

ibis Delhi Aerocity is the flagship of ibis in India contributing with 445 rooms to the largest inventory of Accor in Aerocity area and is the third largest ibis hotel in the world. It is located next to India\xe2\x80\x99s busiest international Airport with the Airport express metro at walking distance. We match our vibes with our guests to create inclusive and uplifting experiences. So we welcome you to the Vibe Headquarters.

We at ibis India are

Open

Always friendly, inclusive, and approachable

Young

Young at heart is the key. After all, age is just a number

Flexible

Going out of our way to accommodate and delight

Energetic

Enthusiasm for always learning and evolving



Primary Responsibilities

• Manages and coordinates all aspects of the group inventory management process PMS, Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
• Attends revenue management, pick-up, pre-convention and other designated meetings as required.
• Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Accor