Booking Management:Accept, confirm, modify, and cancel reservations through various channels (phone, web, email).
Guest Services:Respond to inquiries, provide info on hotel amenities, services, rates, and resolve issues professionally.
System & Data Accuracy:Input booking details accurately, maintain updated room availability, and manage guest profiles in the Property Management System (PMS).
Coordination:Liaise with Front Office, Sales, Housekeeping, and other departments to fulfill guest requests and ensure smooth operations.
Revenue & Sales:Upsell packages/services, monitor booking pace, and contribute to revenue targets.
Reporting:Prepare daily arrival lists, reservation reports, and handle advance deposits/payments.
Policy Adherence:Understand and apply hotel policies on cancellations, no-shows, and guaranteed reservations
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?30,000.00 per month
Benefits:
Flexible schedule
Work Location: In person
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