Job Description

:

• Inputs all confirmed reservations into our booking system (hotel bookings, tours & excursions etc.) and communicate the same to hotels and respective suppliers
• Ensures accuracy in the prices offered in the quotations; makes sure correct rates are given according to corresponding rates as approved by the Key Account Managers
• Prepare invoices for all confirmed bookings according to the systems pricing
• Follow up on hotel confirmations, tours and excursions etc. re-checking the details once again before sending to Accounts Department for invoicing
• Amends, cancels bookings whenever requested and charges agents/clients according to hotel contract & cancellation policy
• Seeks opportunities to maximize on revenue; upsell to clients by offering higher room types, added tours & excursions
• Keeps up to date on various update of Hotel rates, special rates & promotions, ground handling service charges etc.
• Monitors all bookings for individual clients and ensure that payment is received prior to cancellation deadline
• Process daily administrative tasks such as monitor Arrival check list, No-Shows and Show-ups reports received from Airport Representatives and accordingly communicate relevant information to our agents to action
• Attends Hotel show-arounds and inspections to have clear understanding of the product (room types, facilities etc.)
• Provides feedback on any communications to various internal department in case of any rate disputes
• Flag any issues for resolution to team leader
• Other duties as assigned, assisting in special projects, and taking on additional responsibility

Skills Required:

• Experience in a client-focused, travel services environment
• Strong organizational and communication skills (verbal and written)
• Able to work independently, manage multiple tasks and changing priorities.
• Courteous, professional telephone manner.
• Able to maintain work volume and quality consistent with peers.
• Must be able to work holidays that correspond with regularly scheduled workdays.
• Regular and dependable attendance and punctuality is required.
• Job requires preforming basic arithmetic accurately and computing rates and percentages.
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.

Job Type: Full-timeBenefits:

• Internet reimbursement
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Vt road Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)