Job Description

ob Summary

The Reservations Executive is responsible for handling booking inquiries, processing reservations, and ensuring accurate and efficient reservation services. The role focuses on maximizing occupancy/revenue while delivering excellent customer service.

Key Responsibilities

Handle reservation requests via phone, email, online platforms, and walk-ins Accurately enter, modify, and cancel reservations in the system Provide information on room types, rates, availability, packages, and policies Coordinate with front office, sales, and operations teams to ensure smooth bookings Upsell and cross-sell services to maximize revenue where appropriate Maintain accurate reservation records and guest profiles Handle special requests and ensure guest preferences are noted Monitor booking trends, no-shows, and cancellations Resolve customer inquiries and complaints professionally Ensure compliance with company policies and procedures
Required Skills & Qualifications

Diploma or Bachelor's degree in Hospitality, Tourism, or a related field (preferred) Previous experience in reservations, front office, or customer service (preferred) Strong communication and interpersonal skills Good organizational and multitasking abilities Proficiency in reservation systems (e.g., PMS, CRS) and MS Office Attention to detail and accuracy Ability to work under pressure and meet deadlines
Personal Attributes

Customer-focused and service-oriented Professional and well-presented Problem-solving mindset Team player with a positive attitude
Working Conditions

Shift-based work, including weekends and holidays (as required) Office or front-desk-based environment
Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Work Location: In person