Job Description

# HANDLE ALL INCOMING CALLS, EMAILS, AND ONLINE INQUIRIES RELATED TO ROOM RESERVATIONS.

# MANAGE AND UPDATE ROOM BOOKINGS THROUGH HOTEL RESERVATION SYSTEM.

# PROVIDE GUESTS WITH ACCURATE INFORMATION ABOUT ROOM RATES, AVAILABILITY AND AMENITIES.

# CONFIRM, MODIFY, OR CANCEL RESERVATIONS AS PER GUEST REQUESTS AND HOTEL POLICIES.

# COORDINATE WITH THE FRONT OFFICE AND HOUSEKEEPING TO ENSURE ROOM READINESS AND GUEST SATISFACTION.

# MAINTAIN ACCURATE RECORDS OF BOOKINGS, PAYMENTS, AND GUEST DETAILS.

# HANDLE GROUP BOOKINGS, CORPORATE RESERVATIONS, AND TRAVEL AGENT REQUESTS.

# ASSIST IN OPTIMISING ROOM SALES AND REVENUE THROUGH EFFECTIVE UPSELLING AND YIELD MANAGEMENT.

#RESPOND TO GUEST COMPLAINTS OR ISSUES PROFESSIONALLY AND PROMPTLY.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person