Job Description

• Oversee accuracy of room blocks, reservations, and group market codes
• Communicate company values and/or culture to new employees
• Review and implement new Reservations procedures
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs and determine appropriate room type
• Verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Input and access data in reservation system
• Respond to any challenges found for accommodating rooming requests
• Set-up proper billing accounts according to Accounting policies
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Read and visually verify information in a variety of formats

• Rotational shift

• total work: 1 year (Preferred)