Job Description

We have opening for Reservation Executive , kindly find the job details below: Mandatory to fill: Tracker Post Applied for Current Location Current Company Mobile number Current Post Current CTC Expected CTC Notice Period Total Experience Job details: About Company: Resort & Restaurant Location: Calangute, Goa Experience: 1 - 5 years Salary: 2 - 3.4l Qualification: any graudate Working Days: 6 days working Number of openings: 2 : Handle reservations through various channels such as phone, email, online platforms, or in-person. Assist customers in selecting appropriate services or accommodations based on their needs. Input and update reservation information in the booking system. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Communicate with customers to confirm reservations, provide information about services, and answer any questions they may have. Coordinate with other departments (e.g., front desk, housekeeping, sales, accounts) to ensure smooth operation and fulfillment of customer requests. Work closely with the sales and marketing teams to promote special offers or packages. Maintain accurate and up-to-date records of reservations, cancellations, and customer interactions. Generate reports as needed to analyze reservation trends and performance. Process payments and confirm payment details with customers. Follow established procedures for handling deposits, cancellations, and refunds. Stay informed about company policies, industry regulations, and compliance requirements. Ensure that all reservations adhere to company standards and policies. Identify opportunities to up sell additional services or upgrades to enhance the customer experience. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers\' desired travel dates. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Answering any questions customers might have about the reservation process. Providing support to customers who may need to amend or cancel a reservation. Email: [HIDDEN TEXT] or [HIDDEN TEXT] Thanks & Regards, NB Singh Team Hr Desire 7719594751 - Whatsapp

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