Job Description

The Reservation Associate is responsible for handling all guest reservation inquiries, ensuring accuracy in bookings, and providing exceptional customer service. This role involves managing room reservations, updating availability, coordinating with other departments, and maximizing revenue through effective selling techniques.

Key Responsibilities:

Respond to reservation inquiries via phone, email, and online platforms promptly and professionally. Process reservations accurately in the Property Management System (PMS). Verify room availability, rates, and special requests to meet guest preferences. Upsell rooms, packages, and amenities to maximize revenue. Handle group bookings and coordinate with Sales and Front Office teams. Maintain accurate records of reservations, cancellations, and no-shows. Ensure compliance with hotel policies, procedures, and data privacy standards. Provide information about hotel facilities, promotions, and local attractions. Resolve guest concerns related to reservations efficiently and courteously. Prepare daily, weekly, and monthly reservation reports for management.

Skills & Qualifications:

Education:

Bachelor's degree or Diploma in Hospitality Management (preferred).

Experience:

0-2 years of experience in reservations or front office operations.

Technical Skills:

Proficiency in PMS (Opera, IDS, or similar systems). Basic knowledge of MS Office applications.

Soft Skills:

Excellent communication and interpersonal skills. Strong attention to detail and organizational ability. Ability to handle multiple tasks and work under pressure.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance * Provident Fund