Job Description

What success looks like in this role:

Job Overview:

We are seeking a highly motivated and detail-oriented professional to join our team as a Request Specialist. In this role, you will be responsible for efficiently managing incoming requests and ensuring streamlined processes for user access management, The ideal candidate will possess strong analytical skills, a keen attention to detail, and a solid understanding of IT systems and access controls around.

Key Responsibilities:

Request Management:

• Receive, prioritize, and process incoming requests from various departments and stakeholders.
• Collaborate with end-users to gather detailed information regarding their access requirements.
• Track and monitor the status of requests, ensuring timely resolution and adherence to service-level agreements (SLAs).
• Escalate and communicate effectively with relevant teams to resolve issues or provide additional support.
• Administer user access controls and permissions for various systems and applications.
• Conduct periodic access reviews and audits to ensure compliance with security policies.
• Work closely with IT and security teams to implement and enforce access management policies.
• Provide user access support and troubleshooting as needed.
• Maintain accurate and up-to-date documentation related to access management processes and procedures.
• Generate and analyze reports on access requests, incidents, and access reviews.
• Identify trends and areas for improvement, making recommendations to enhance efficiency and security.
• Collaborate with cross-functional teams, including IT, security, and compliance, to ensure a unified approach to access management.

Good to have skills

Ms Exchange, AD, Azure and technical certifications.

You will be successful in this role if you have:

Qualifications:

• Bachelor\xe2\x80\x99s degree in information technology, Computer Science, or a related field.
• Minimum 2+ years of relevant experience
• Proven experience in request management and user access management within an enterprise environment.
• Strong understanding of access controls, permissions, and security best practices.
• Familiarity with ITIL framework and service management principles.
• Excellent communication skills and the ability to work collaboratively with diverse teams.
• Certification in ITIL, or other relevant technical certifications is a plus.
• MCITP/A+/CCNA desired
• MCP/MCSA/MCSE/MCITP/A+ certification desired.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 .

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