Remote Support Engineer It

Year Kochi, Kerala, India

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Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer about the support status and make record in ITIL tool
Pass on any feedback or suggestions from customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Good communication and time-management skills
Hands on Experience in desktop support
Proven experience as a helpdesk Engineer or other customer support role
Good work experience on Windows and MAC systems and other IT peripherals
Ability to work under pressure and prioritize tasks based on urgency and importance.
Motivation to learn new skills and technologies.
Critical thinker and problem-solving skills
Degree in Information Technology, Computer Science or equivalent
Experience is any ITIL tool is a plus

Added Advantage:

Experience on Firewalls, IP phones and NAS & SAN
Experience in IT security, backup scenarios and disaster recovery solutions
Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Type: Full-timeJob Type: Full-timeJadwal:

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+91 8075306160

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