Job Description

Job Title Remote Service Engineer



Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it\xe2\x80\x99s not just what we do, it\xe2\x80\x99s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers\xe2\x80\x99 needs. It\xe2\x80\x99s what inspires us to create meaningful solutions \xe2\x80\x93 the kind that make a real difference \xe2\x80\x93 when it matters most.

The world and our customers\xe2\x80\x99 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That\xe2\x80\x99s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

A growth path with the most rewarding career. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being-focused activities

You are responsible for

Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system

Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes.

Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues

Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely

Analyzing and troubleshooting Operating Systems issues quickly and effectively

Become key partner with our SCS team for continually competency enhancements

Ensure to continuingly be aware of the latest technical & organizational developments and their relevance to the business

Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction

Good understanding on Information technology components

Willingness to work in shifts and 24/7 model in Voice support.

You are a part of

The Radiology Informatics organization consists of over 800+ people, of which more than 200 people work in Bangalore. You will be part of Customer Service operations working closely with the customers that is focused on fixing issues with the Philips ISPACS systems. All activities take place in a regulated medical, process driven environment that focuses on quality

To succeed in this role, you\xe2\x80\x99ll need a customer-first attitude and the following

PACS, HL7 Knowledge

Years of Experience: 5-7 Years

Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment

Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers

Good knowledge on HL7

MySQL Database administration, Troubleshooting Database problems

Handling HIS-PACS-VNA Integration

PACS / DICOM / HL7 /EMR - knowledge

TCP/IP

Microsoft AD, DNS, DHCP service

Operating Systems, tools & Applications

Good knowledge on below OS \xe2\x80\x93 Troubleshooting

Client/Server OS Troubleshooting experience

File system (NTFS),

Microsoft Message Queuing

Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi \xe2\x80\x93 VMFS, ESXi configuration etc.

User of remote tools - RDP/Terminal Services and VNC etc.

Experience with imaging software

Good knowledge on MS SQL \xe2\x80\x93 Configuration & troubleshooting

Compute Server / storage / network

Good knowledge on computer hardware \xe2\x80\x93 Installation, configuration and maintenance methodologies

Fair knowledge on various computer hardware IBM / DELL / HP etc.

Knowledge on Server administration \xe2\x80\x93 RAM /HDD / Firmware upgrade etc.

Good understanding of storage concepts \xe2\x80\x93 SAN, NAS, DAS

Networking

Good understanding of LAN & WAN

Overall Good analytical & troubleshooting skills on above technologies

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart \xe2\x80\x93 which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home \xe2\x80\x93 for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There\'s a certain energy when everyone\xe2\x80\x99s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn\xe2\x80\x99t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It\xe2\x80\x99s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Philips