Job Description

Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world\'s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world\'s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!

Our Core Values:

Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities

The Release Manager is responsible for managing the complete software delivery lifecycle & follows up on all- stages from the planning phase to the deployment phase through the development and testing phases.

What you will be doing:

• Communicate release details and schedules to the Business as required.
• Forward plan the release windows and build the IT Release Calendar by working closely with different users and maintain a Release Calendar.
• Carrying out post implementation reviews (PIR).
• Attending regular Change Management Boards whenever required and conduct Change Assurance
• Board meetings internally to decide Go-No Go of changes.
• Managing escalations to support the Release process.
• Identify and mitigate risks that can affect release scope, quality, and schedule.
• Manage dependencies and co-ordinate releases across the different domains and various stakeholders.
• Ensuring Release work conforms to quality standards.
• Carrying out quality checks and risk assessments on the individual components of a release like SDLC (Software Development Lifecycle) release control closures, change Implementation and verification task closures.
• Plan the release windows and cycles on organization level, across multiple business units.
• Manage risks and resolves issues that affect release scope, schedule, and quality.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Monitor and report progress along the way.
• Work with Release Coordinators to understand impact of branches and code merges.
• Continually work towards making improvements in the release process and tooling
• Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists.
• In addition to managing all releases this individual may also need to lead specific key projects.

What you will need to have:

• Strong experience and commitment to deliver in Agile process highlighting change while accelerating delivery.
• Strong knowledge of the ITIL framework especially change control processes.
• Hands on experience with SDLC tools such as ServiceNow, Confluence, JIRA, or equivalent process tools
• Strong focus on change enablement, pace and sustainability at scale
• Excellent communication and problem-solving skills with team culture
• Customer-focused in every aspect of the job
• Creative and analytical
• Able to work independently and collaboratively.
• Willing to continue to learn and pickup new information quickly.
• Highly motivated to work in a challenging environment.
• Team player
• Strong in collaborating with application development (onshore and offshore)-, Infrastructure components- and business- people
• Proven communication skills in both technical and business language

Education/Certifications:

• Bachelor\'s degree required.
• Certifications in Agile methodology and project management a plus. ,

Competitive Compensation and Benefits

When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Arise Virtual Solutions