Job Description

Relationship Officer

Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Sales Planning &
Operations
Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends


Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly


Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.



Customer Acquisition/
Engagement
Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders


Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.


Attend to customer complaints effectively, escalating critical cases to Area Head as required.



Operational Effectiveness
Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)


Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases


Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance



Self-Development & Internal
Stakeholder Management
Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives


Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets



Portfolio & Risk
Management
Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms


Ensure compliant sales operations and sound risk management in day-to-day operations.


Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality





Minimum Experience Level


0 - 4 years
Job Qualifications