Relationship Manager Healthcare (0 1 Yrs)
Job Description
WHO WE ARE:
Founded in 2017, CNH care is an integrated health tech company providing end-to-end coordinated care and health cover. At CNH, health comes first and we provide 360-degree care through our core, with standardised care protocols across all our services. We have an in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.
WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?
You will be responsible for contacting, coordinating, and engaging with our clients with care and empathy, resolving queries and responding to them in a polite and professional manner.
JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions
WHAT WE ARE LOOKING FOR: MBA graduate with ability to multi task and move to bigger roles soon.
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Job Detail
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Job IdJD3208658
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear