Job Description

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Key Objective
To ensure the achievement of disbursement targets of retail loan product ( Direct business ) with minimum delinquency.
To ensure IRR and PF norms are met as per set targets
To ensure Third Party product promotoions and business as per set targets
To ensure business generation through Self sourcing , connectors
To assist in busines sourcing through Institutional campaigns
To miantain PDD hygeiene with given TAT
To address and resolve Customer Complaints within given TAT
TO monitor and ensure SM and CRE productivity
Responsibility

• Attend to the leads shared from various Direct business funnel, monitor such leads allocated to Team members
• To train team members to Pre-screen customer segments as per the organization norms. Also responsible for Team building and attrition
• Ensure the efficiency target of log in numbers is in line with set parameters along with disbursement efficiency
• To ensure quality business sourcing to achieve set Sanction target
• Execute sales promotion activities along with Institutional team to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Build strong relationships with Connectors , team members from associated buiusness verticals and support treams to enable sourcing and easy processing of business.
• To monitor the portfolio quality and assist in allocated collection cases
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Graduate in any discipline

Skills Required