Job Description

:
Business
Financial Service
Unit
ABFL
Location
Punjab
Poornata Position Number of the job
Reports to: Poornata Position Number
Poornata Position Title of the job (30 characters max)
Regional Sales Head
Reports to: Poornata Position Title
Zonal Sales Head, SEG
Function
Sales
Reports to: Function
Sales
Department
EB _Small Enterprises Group
Reports to: Department
EB_Small Enterprises Group
Designation of the Employee
Regional Sales Head
Designation of the Manager
Zonal Sales Head, SEG
1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
Regional Sales Head leads the SEG business vertical in the Region to ensure achievement of portfolio & bottom line growth targets of the business vertical while minimizing NPAs and achieving targeted return on equity. He/she must develop and manage the area sales as well as the front line sales team to ensure they are motivated, perform to deliver sales targets for the geography.
2) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section
The regional sales head of the SEG Business leads execution of innovative/ differentiated and innovative strategy for the region/ geography to stay ahead of competition - banks and other NBFCs.
Key challenges for the SEG Business RSH * Scale & distribution: the business is all about retail and distribution. Drive the secured lending segment with an avg 1cr ticket size

• TAT: is an important criterion for this business - drive a parametrized lending approval process to cut the lead time for approval until disbursal;
• Technology: increasing adoption of technology by competition bringing down TAT and cost per customer
• Pricing: lending rates continue to drop - stiff competition from banks and NBFCs

3) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Key Result Areas
Supporting Actions
Channel Management- Effectively optimise different types of channel network in Region to ensure meeting of topline & bottom line targets
Channel types * Direct Sales Agents

• Mediators(CAs)

• Identifies potential channel partners in region
• Submit evaluations of potential channel partners in region to Zonal Head for approval
• Negotiates terms of engagement with potential channel partners in lines with business potential
• Engages with & activates key regional level channel partners while ensuring targeted ROEs for the channel partners

Customer Acquisition/Sourcing- Ensure customers are acquired by selling SEG loans towards meeting topline targets

• Sets weekly targets with Area Heads
• Conducts weekly review of Area Heads
• Meets key customers as well as channel partners
• Ensures alignment of cases put up by the channel partners daily within the internal policies /guidelines
• Negotiates commercial terms
• Ensures appropriate Funnel management in the Region to ensure adequate conversion from login and disbursement
• Ensures fulfillment by team of qualified leads provided by connectors, internal sources
• Implements sales programs, drives program KPIs/ behaviours

Disbursal; Customer Service - Drive timely disbursement of loans to customers with proper documentation and meeting of customer service standards to ensure satisfied customers across Region

• Ensures smooth coordination of team with internal stakeholders to process the applications
• Ensures smooth coordination of team with internal teams and response to their queries to ensure timely & accurate disbursal
• Takes actions to mitigate possible risks

Market Intelligence-Gather market intelligence towards evolving competitive business strategy, policies & processes

• Ensures systematic gathering of market intelligence
• Ensures geographical/Market expansion in the Region

Portfolio quality; Profitability -Maintain quality of portfolio to minimize NPAs; Implement measures to ensure profitability of Region

• Reviews overdue account daily
• Ensures collaboration with Collection teams for timely collections
• Leverages opportunities for cross selling within the group

Organisation Process Efficiency-Drive process improvements to ensure process efficiencies in the Region

• Collates market level Sales MIS & circulate
• Participate in internal & external audits and post audits close all open items for the Region and implement actions/process improvements
• Ensure sharing of best practices among the Area Sales heads

People Management - Develop a productive team by recruiting, training, motivating and retaining team members

• Recruit on a timely basis
• Implement training plans & mentor team members
• Complete regular performance reviews and feedback
• Motivate and ensure retention of team

4) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
Regional Sales Head leads the front-line sales team of the SEG business. He/she has to develop and manage the regional team to ensure they are motivated, perform to deliver targets and maintain overall productivity of the team.
5) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives
Relationship Type
Frequency
Nature
Internal
Zonal Sales Head
Team
ABG companies
Support functions like HR, Fin, Risk, Collections Legal
Daily
Daily
Need basis
Need basis
Update, Review discussions
Lead, Guide, Monitor
For cross selling
To avail a service Coordinate
External
Channel Partners
Customers
Dealers & vendors of ABG
Daily
Daily
Daily
Sourcing business, Review
Negotiation, Relationship building
Cross selling, lead generation

Skills Required