Job Description

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1 User Experience Ownership:

• Take full ownership of the user experience across all products, ensuring seamless interactions and high customer satisfaction.

2 Digital Penetration:

• Drive digital penetration of customers through various initiatives and projects that enhance online engagement.

3 Data Enhancement:

• Implement data collection processes with validations to reduce Turnaround Time (TAT) and improve data quality.

4 Market Understanding:

• Gain a deep understanding of customer experience, identify product gaps, and generate innovative ideas to grow market share and enhance customer satisfaction.

5 Technology Trends:

• Research and stay updated on technological trends, exploring how to incorporate them into product development.

6 Team Collaboration:

• Facilitate team input at various stages of product development and design to ensure well-rounded solutions.

7 Performance Metrics:

• Define and analyze performance metrics, prepare project status reports, and assess feature success.

8 Technological Advancement:

• Conceptualize, implement, and lead technological advancement and digital transformation projects to enhance product offerings, client satisfaction, and reduce credit risk.

9 Compliance:

• Ensure strict compliance with all Audit/RBI regulations, company processes, policies, and reporting systems.

10 Market Analysis:

• Conduct thorough market analysis to identify emerging SME trends and opportunities for product innovation.

11 Competitive Assessment:

• Continuously assess competitor products and strategies to maintain a competitive edge.

12 Customer Feedback:

• Collect and analyze customer feedback to inform product enhancements and updates.

13 Product Roadmap:

• Develop and maintain a clear product roadmap that aligns with business goals and market needs.

Qualifications -
Minimum Degree: Post Graduate/Graduate in any discipline.

Skills Required