Job Description

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Core Responsibilities: Fraud Identification & Control (Pre-approval) o Verify loan documents through empanelled agencies to curtail fraud at entry level. o Ensure sampling effectiveness in order to control application fraud o Ensure background / profile checks on profile of customer / various agencies through market intelligence/feedback o Handle fraud detection and investigation by empaneling good agencies with the relevant experience and expertise to handle such cases, ensuring proper SLA's with the agencies Fraud Investigation o Prepare a corrective action plan based on the intensity of fraud; penalizing the customer / channel/ associate involved in committing the fraud. o Ensure corrective action and set polices to act as deterrents; recovering the loss to the organization. o Logically conclude cases with modus operandi & highlight the gaps; proposing corrective measures & feedback to business team. Fraud Prevention & Control (On going basis - post approval) o Ensure pre appointment reference and profile checks are conducted on all staff and executives o Initiate seeding and mystery shopping. o Oversee random asset verifications to check third party usage and model mismatch at delivery. o Oversee random checks on sourcing channels to identify freelancer's involvement, banned channels involvement, etc. o Ensure location wise & RCU agency audits as per SOP including cross verifications & cross location audits. o Oversee regular audits at the agencies (Sales/Processing/Verification/Valuation) to check if the processes laid down are followed; conducting random cross checks on reports submitted by the verification agencies for authenticity of information submitted Other Initiatives o Ensure agency payouts & other related RCU costs are kept within budgeted provisions o Ensure standardized RCU processes are followed across various locations in terms of basic sampling and reporting thereof. o Ensure new initiatives are taken to curb fraud losses across the organization. o Provide feedback to improvise and make loans origination systems more effective to catch frauds, developing new fraud rules to strengthen the dedupe

Skills Required