Job Description

Regional Manager - Smart store | JC 1107

: As a Regional Manager, you will have the exciting opportunity to help drive the growth and shape the future of
emerging technology. Your responsibilities will include Acquiring & Account Managing National Brands and
managing a highly talented BD/AM team focused on increasing the market penetration of Smart Store. This
includes establishing the most effective go-to-market strategies, and collaborating with Brands, Legal,
Marketing, Contracts along the way.
To be successful in this role, you will need exceptional customer-interfacing skills and demonstrate ownership,
analytical ability, and an eye for detail. Operating in a fast-moving and sometimes ambiguous start-up kind of
environment, you will take complete control and responsibility for achieving business goals. This role provides
opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business
climate.
Roles and Responsibilities
 Leadership: Build a world-class team of Account Managers focused on delivering high-impact
results. Hire top talent, develop the team, and create career paths within the broader BD/AM org.

• Serve as primary interface with external teams including Product Managers, Program Managers,

and BD/AM teams to align programs and initiatives to drive growth in existing Merchant base.

• Implement BD/AM strategies and best practices while developing SOPs for the function.
• Establish partnerships with internal & external teams to manage collaborative opportunities.

 Management:

• Identify critical business opportunities for the category/merchant base and manage the growth

plan.

• Develop weekly metrics to track critical inputs and outputs and report weekly business reviews and

regular flash reports to senior management.

• Study Industry trends, diagnose the root cause of performance (Brand & Team) and create

actionable plans for operational improvements.

• Conduct deep-dive analysis on issues affecting Brand/Merchant business performance and

provide the Voice of the Brand/Merchant through the team to input product development and
process improvement for product teams.

Building selection: Will be responsible for determining customer market needs,
growing selection across merchant cohorts, brands, and use cases, and getting support for
marketing campaigns.
 Drive Brand/Merchant Success- You will be responsible for driving Brand/Merchant success on the
platform by formulating strategies and inputs basis Brand/Merchant needs for your
Brand/Merchant base and through your team.
 Managing the Brand/Merchant relationship by advocating the Merchant’s needs. Build strong
communication channels at all levels of the Merchant’s organization, set proper expectations,
provide clear status communications, and manage a growth plan.
 Business planning and communication to senior management: Develop a short-term and long-term
plan for growth and report to senior management regularly on the state of crucial topline and
bottom-line metrics and risk factors.
 Innovation: Invent and drive continuous process improvement and automation to scale a fast-
growing business across our systems.
Job Specifications
Education
Bachelor's Degree and MBA
Experience
Relevant:
 7+ years of professional leadership experience with a proven managerial background.
 Business Development / Account Management team lead experience.
 Business Development & Account Management Experience with relationship management and
negotiation skills.
 Experience using reviews, surveys, reporting, data modeling, and forecasting to gather inputs for
making business decisions.
 Problem-solving passion and service orientation.
 2 + years of relevant experience in sales manager / vendor manager/ category
manager/account manager role.
 Demonstrated ability to take ownership and drive results.
 Strong business judgment with a track record of successful negotiations and overall
relationship management.
 Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
 Effective C-level communication skills.
Preferred:
 Deep understanding of industry and experience in managing sellers and franchisees.
 Experience in Consumer-facing sectors such as Retail, FMCG, FinTech, eCommerce, etc.


Experience
7-10 Years
Category
Internet / Ecommerce
Location
Bangalore



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