Job Description

Responsible to obtain daily updates from all collection managers/executives on delinquent portfolio & initiate detailed account review of high payable accounts
as well as provide support to HR team in driving HR interventions
Accountable for engaging with delinquent customers through visits for follow up and collection of overdue payments and providing weekly, monthly
follow up reports for all delinquent accounts in the portfolio
Responsible for empaneling and coordinating with the enforcement agencies, cheque pick up agencies and law firms for collections along with
liaising with law firms, initiating legal actions against NPA accounts, re possession and sale of property
Accountable to generate reports & analysis to build collection strategy for team and review account allocations and collections targets by bucket to
agencies/ in house team
Responsible for coordinating and liaising with legal team to ensure legal action is taken on specified case and collaborating with credit team to
provide customer profile feedback observed for delinquent cases
Accountable to stay up to-date with the emerging trends in the industry and peers for improvising the collections strategy in addition to escalation of
relevant cases for HO to take action on initiating auction or write off depending on applicability
Responsible for ensuring compliance with company policies when contacting customers for loan installment collection and confirming that all written
correspondence complies with policies in terms of verbiage and frequency of contact
Accountable to track and analyze reports and MIS, review and implement performance sheets and provide feedback for course correction and also
escalate all critical matters to reporting authority for any process or credit data related deviations

Skills Required