Recruit and train the collections team for effective collections & recovery
Monitor & review the activities of the regional collections team for achievement of collections targets
Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities
Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans
Authorize payouts and roll out collection payout structure policy
Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance
Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc.
Act as a SPOC between Legal, Residual & Collections team
Partner with regional sales & credit team to ensure quality sourcing
Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
Ensure effective collections from DCC and micro market
Ensure all higher bucket accounts with outstanding amounts are actioned legally
Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time