Job Description

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Function Description:

The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience.
Global Talent Acquisition is looking for a Recruitment & Sourcing Specialist to join our team, and lead recruiting priorities and end to end recruitment service delivery. The Recruitment & Sourcing Specialist will be required to execute the end-to-end hiring process, while ensuring outstanding Candidate and Hiring Leader experience. They will source, screen, assess, interview, and handle the offer process in order to acquire the best quality candidates effectively. They will be talent champion who can actively stay connected to pipeline of candidates, maintain long-term candidate relationships, and energetically discuss the career opportunities within American Express.
Being close to the marketplace through benchmarking and networking, the Specialist will analyze both recruitment and business trends to provide the best solutions in finding top talent. Market insights will allow this person to make recommendations on staffing processes, industry practices, building talent pipelines and sourcing prospects.
Key Responsibilities:

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  Execute end to end recruitment activities; job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process activities for the assigned hiring requisition workbench, ensuring outstanding candidate experience
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  Handle business relationship, drive the recruitment processes, which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities
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  Understand hiring leaders’ needs and deliver value by crafting best solutions for them
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  Deploy sourcing strategies and talent pipelining for niche hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts
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  Build proactive talent pipeline for critical upcoming positions
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  Collaborate with the Recruitment Operations team to ensure process compliance, risk management to deliver a more coordinated and seamless approach to recruitment service delivery
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  Collaborate with other team members to gain insight into business talent needs and stays current on regional standard methodologies and issues
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  Provide insights to Hiring Leaders regarding available skills / talent in the market/Competition and salary offers
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  Ensure ATS information is up to date and aligned with regional regulations
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  Partner with Colleague Experience Group (HR) Operations to ensure alignment and delivery for cross-functional initiatives and successful day-to-day Global Recruiting delivery
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  Driven to contribute for success of broader GTA priorities which may include but not be limited to; participation in industry events, travel within and outside primary work location for campus or any other recruitment activities and recommending data insight backed strategies for establishing stronger business unit partnerships
  

Qualifications:

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  Minimum Bachelor’s degree or equivalent
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  3+ years of recruitment experience in fast paced global recruitment environment executing end to end recruitment activities which includes talent branding, sourcing strategies, selection process, candidate experience, data management and all the related responsibilities
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  Prior experience in developing and maintaining healthy relationships with hiring managers including HR contact
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  Ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues.
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  Prior experience in Taleo ATS and other new world recruitment tools, technologies and platforms to improve process efficiencies
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  In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights
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  Prior experience of interviewing skills; strong command of assessment and selection methodologies, instruments, and processes
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  Worked in a team that emphasized group contributions
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  Ability to build and sustain trust while demonstrating partnerships across levels
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  Ability to work on multiple tasks, perform under pressure and defined timelines
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  Ability to interact with people at all levels of an organization and to develop strong client relationships

Key Skills

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  Excellent communication, collaboration, influencing, and problem-solving skills
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  Driving of process optimization and continuous improvement (e.g. onboarding)
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  Strategic outlook and ability to lead change and innovation
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  Strong influencing skills and ability to work across multiple levels of an organization
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  Ability to make logical decisions in a sophisticated environment
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  Able to adapt own approach and style to the situation
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  Coachable Team Member
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.