Job Description

Learning and Recruitment Shared Service Specialist

Santa Fe General Office
Human Resources (HR)
Detalles del empleo
WHO WE ARE: Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has always fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles or a smart world that help people move more safely, confidently and freely. To do this, we are investing in technology, and businesses focusing on micro-transit, commercial solutions for fleet customers, enhancing the vehicle ownership experience and developing the Transportation Mobility Cloud, which will host mobility-related solutions. THE ROLE: The HRSS Learning & Recruiting Functional Specialist is responsible for providing subject matter expertise and processing support for Learning & Development and Recruiting & Onboarding HR functions across AMS region. He/she will provide deep knowledge regarding these specialty areas, as well as experience to address inquiry and issue resolutions for all escalations.
YOUR IMPACT: Handle end to end processing of Learning & Recruiting transactions. Support inquiries around Customer Journeys due to their complexity and impact in customer experience.
Effectively and administrate Learning & Recruiting Management Systems to ensure data accuracy.
Accurately respond to employee and management inquiries.
Respond to escalated questions; escalate more complex questions to Functional Supervisor for guidance/support
Work with COE Specialists on a regular basis to resolve employee, People Leader, and Union/Work Council Leader inquiries and concerns.
Adhere to relevant metrics to track performance.
Responsible for promoting a positive customer experience and increased satisfaction through efficient and courteous service.
Ensure process and policy documentations are updated.
Provide administrative and program management support needed to implement effective Learning programs (ensuring sessions are scheduled, invites are sent, enrolment and waitlist management, tracking attendance in the LMS, managing event logistics).
Work closely with business stakeholders to lead the ongoing design, configuration, testing and deployment of Learning & Recruiting modules based on business needs.
Identify and analyse options and provides recommendations for system and process enhancements, improvements, and innovative solutions to meet the needs of learners. WHAT YOU’LL NEED: Associated degree is required in Communication, Human Resources, Business Administration, or other related fields to specific HR functional area.
Preferred Bachelor’s degree.
Minimum 3+ years of HR functional area expertise, preferably in Learning, Recruitment and Onboarding.
Experience in management systems.
Experience in coordinating projects within Shared Services and ensuring these projects meet the overall strategic vision of the department.
COMPANY DESCRIPTION: Ford Motor Company is a global company based in Dearborn, Michigan. The company designs, manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is pursuing leadership positions in electrification; mobility solutions, including self-driving services; and connected services. Ford employs approximately 190,000 people worldwide. For more information regarding Ford, its products and Ford Motor Credit Company, please visit corporate.ford.com. DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
Id. de solicitud asignado automáticamente
64211BR
Nivel Idioma Inglés
Avanzado
Disponibilidad para viajar
No
Rotación de turnos
No
Tipo de Contratación
GSR