Who We Are: Convoso is a provider of omnichannel contact center software which dramatically increases customers\' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach. We are also relaunching an advanced version of our conversational AI product to provide enhanced capabilities for our current customers and bring the technology to new markets. Convoso is looking for people who are excited about the future to join us in the fast growing and innovative field of IVA/AI, as well as motivated team players ready to jump in as we work together to drive our company\'s accelerated growth. (Just a heads up - we were selected as one of the Built In LA best places to work in 2020, 2021 and 2022!) We are dedicated to helping each person grow into their position and throughout their career. Convoso\'s new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team, located in office, hybrid and remote, is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in their new role. The Job: At Convoso, we\'re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That\'s where you come in. We are looking for \xe2\x80\xa6 a Recruiting Manager with years of experience and strong leadership skills to be able to grow the India team independently and help manage the local team and provide effective guidance to lead a high performing team. Stepping into this very challenging role will mean stepping into a dynamic environment. There\'ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You\'ll Be Doing:

• Manage the entire life cycle of the recruiting processes from internal approval processes, to candidate management, to interview process, feedback and on-boarding of new hires by ensuring best interview and candidate experience.
• Partner with senior business leadership, and their team of hiring managers / interviewers, HR team, to define and deliver hiring commitments for all businesses.
• Communicate progress to hiring managers and recruiting colleagues on the status of candidates and articulate plans to adjust activity where necessary.
• Take a proactive approach to identifying and anticipating roadblocks and finding solutions.
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references.
• Actively contribute to promoting our employer brand via social media, events, etc.
• Identify and engage unique and/or passive candidates through creative sourcing techniques.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; and emphasizing benefits and perks.
• Avoids legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, and conducting training.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Accomplishes human resources and organization mission by completing related results as needed.
• Create an inspiring team environment with an open communication culture
• Set clear team goals and Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members\' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities

Who You Are:

• 7+ years of full cycle recruiting experience in corporate or agency setting
• At least 2-3 years of managerial experience for a team of 2+
• Bachelor\'s degree or relevant experience
• A true passion for SaaS & Tech start ups
• Technical recruiting experience
• Proven work experience as a team leader or supervisor
• Demonstrable experience managing full-cycle recruiting and employer branding initiatives
• Solid understanding of sourcing techniques and tools (e.g. social networks)
• Hands-on experience with Applicant Tracking Systems (Greenhouse) and HR databases
• Good team-management abilities
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)

Work Perks Worth The Hype:

• Competitive compensation package
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Monthly credits toward food & beverage
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours