Job Description

Objectives of the job To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership. Qualification o Basics: Any Bachelor degree o Experience (type of): 1-2 years experience as front office executive o Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude Job Designation/Field of Work: 1 Customer contact\xef\x82\xb7 Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners \xef\x82\xb7Promptly greeting and addressing all visitors \xef\x82\xb7Friendly and open approach to visitors in accordance with the company identity \xef\x82\xb7Looking after customers waiting in the showroom \xef\x82\xb7Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes \xef\x82\xb7Arranging for staff who are temporarily unavailable to call back \xef\x82\xb7Ensuring prompt, priority customer care for those with problems or complaints \xef\x82\xb7Recording and documenting walk-ins and tele-ins in the showroom 2 Sales \xef\x82\xb7Introduce sales consultants to all showroom walk-in customers \xef\x82\xb7Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom \xef\x82\xb7Provide basic information about products and services over phone to all telephone enquiries. \xef\x82\xb7Proactively offer refreshments to all walk-in customers \xef\x82\xb7Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily \xef\x82\xb7Pass on all tele-in enquires to respective sales consultants with the consent of sales manager \xef\x82\xb7Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants \xef\x82\xb73 Resources management \xef\x82\xb7Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended ) \xef\x82\xb7Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist \xef\x82\xb7Ensure all test drive vehicles are parked in their respective parking bays \xef\x82\xb7Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist \xef\x82\xb7Maintain test drive log book to monitor and control proper usability of test drive vehicles \xef\x82\xb7Act as one point contact for information related to test drive vehicle availability Job Type: Full-time Salary: 918,000.00 - 923,000.00 per month Schedule:

• Day shift
• Morning shift

• Pune - 411057, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

• Reception: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

• English (Preferred)