Job Description

Job Summary:

The Receptionist cum Telecalling Executive will serve as the first point of contact for patients and visitors, offering warm and professional front-desk support. The role also involves telecalling to follow up with leads, provide information, schedule appointments, and support patient conversions.

Key Responsibilities:Front Desk Management:

Greet and assist all patients and visitors in a courteous manner Manage patient check-ins and check-outs efficiently Maintain cleanliness and order at the reception area Guide patients regarding consultation, procedures, and billing

Telecalling Duties:

Make outbound calls to potential patients/leads from online portals, referrals, or campaigns Answer inbound calls and resolve queries professionally Explain IVF services, packages, and procedures to callers Convert leads into walk-ins/appointments and follow up regularly Maintain call logs, lead tracker, and follow-up records

Appointment & Records Management:

Schedule consultations, follow-ups, and procedures Coordinate with doctors and clinical staff for daily schedules Maintain accurate and updated records of patient visits

Customer Service & Support:

Handle patient concerns, feedback, and escalate complex issues Offer empathetic and confidential support to IVF patients Assist in documentation, consent forms, and pre/post-procedure communication
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Overtime pay
Application Question(s):

How many years of experience do you have in a receptionist or front office role? Do you have any experience working in a hospital, clinic, or IVF center? What is your highest level of education completed? What is your current notice period (if employed)? What is your current monthly or annual salary (CTC)? What are your salary expectations for this role?
Work Location: In person