Job Description

The Role: It's an exciting time for us - Market Data collect, store and distribute financial data from over 250 exchanges globally in real time and we are at the very beginning of our journey to moving functions and services that facilitate this to cloud.

You'll be joining, and heading up, a newly formed team of four to onboard APAC and select EMEA support functions for our legacy application stack and incoming new platforms. While your Reporting Manager will be Mumbai based, you'll be working closely with London based Ops and as directed by the London Team Lead. This is a hands-on technical role with light team administration / people management duties.

You and your team will be responsible for monitoring the Market Data application stack and infrastructure, leveraging your skills to develop solutions for disparate technical challenges, while collaborating with other Morningstar teams and 3rd party vendors to investigate and address issues. You'll be making sure the team is represented in infrastructure and monitoring projects, including cloud migration initiatives. Through this you'll have the opportunity to directly influence and contribute to the design and implementation of new tooling and automation of team processes.

It's fantastic opportunity to join and grow with us as we incorporate new technologies into our application layer and deliver architecture transformations.

Place of Work: This position is based in our Mumbai office.

Hours of Work: You'll be required to work 45hrs a week. After an initial training period following London hours (11:30 - 20:30 IST), you will move to a two shift rotation which alternates on a monthly basis

Shift 1 - 22:30-07:30 IST (18:00-03:00 GMT/BST) Sun-Thu

Shift 2 - 07:00-16:00 IST (02:30-11:30 GMT/BST) Mon-Fri

You may also find shifts coincide with Public/Bank Holidays and occasional weekend work may also be necessary

Responsibilities:

• Work with the London team to ensure your team is providing seamless and excellent 1st and 2nd line support of detected issues, taking corrective action or escalating further as appropriate.
• Ensure handover processes between London and Mumbai are followed
• Perform local team management responsibilities. This will include shift scheduling and mentoring as required to maintain a performant team that is capable of meeting Market Data support needs as they change and evolve
• Actively identify gaps in Ops monitoring and tooling, and work closely with the London Ops and DevOps teams to implement appropriate solutions, SOP's and documentation. These are to be updated as necessary and maintained on an ongoing basis.
• Respond to both internal and external requests effectively and efficiently, ensuring they are resolved within a timely manner.
• Deploy, configure and test new software/updates to the Market Data application stack on behalf of Development teams.
• Undertake such training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role

Requirements:

With the nature of the role, we've found that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire to identify and address underlying issues make a strong start. In addition to this, we look for the following

• Excellent English communication skills.
• 2+ yrs experience in a Senior Technical Operations / SRE role or 1+ yrs in a Technical Team Lead position, with at least two reports
• Strong working knowledge of Windows Server flavours and Wintel hardware
• Knowledge of network stacks, protocols and technologies.
• Demonstrative competency in scripting with Powershell and/or Python
• Experience with Enterprise and open source monitoring tools such as Splunk or New Relic
• Experience of working both independently and collaboratively in a fast paced, demanding IT environment with a strong focus on business outcomes.
• Comfortable with collaboration, open communication and reaching across functional borders.
• Any experience in the financial services industry is also a plus.

Morningstar is an equal opportunity employer

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