Job Description

Should have relevant experience min 06 years in similar capacity & territory in RCU.
Strong investigative and analytical skills
Knowledge of KYC norms and document verification
Familiarity with fraud trends in lending/financial services
Pre-Disbursement
Screening of 100% of the login cases within stipulated TAT
Document check for any kind of editing, forgery or deficiency.
Profile verifications and Identification of Potential Fraud
Meeting quality standards
Verification of customer stability, market reputation and social reputation
Filtering cases not meeting the standards of the organization
Controlling frauds by maintaining HIT rate.
Managing samplers and screening the cases within 2 Hours TAT
Handling internal and external customers.
Post Disbursement
Handling escalations received from different sources such as RBI complaints, customer support desk, compliance etc
Fraud investigations and logically concluding the cases
Updating DEDUPE database and restricting fraudulent profiles
Employee investigations in TW product
Taking corrective actions. Action on Identified Frauds & Fraud Recovery
Seedings and Mystery shopping
Non Starter Verification, PDAV
Trainings to TW staff, Collection agencies, dealer staffs
Vendor verifications
RC verifications
Liaison with industry, Networking and gathering market practices and updates