Lead the process design team for all Consumer Asset Products covering key aspects of Customer Experience, Compliance, Risk, Legal and Ops \xe2\x80\x93 design of end to end journey
Process Design to include mapping of risk in the workflow and design controls to mitigate risk with a balance between Customer Experience, Employee Efficiency and Risk
Basis changes in regulatory guideline \xe2\x80\x93
Liaison with stakeholders like Compliance / Tax / Legal for interpretation / bank\xe2\x80\x99s obligation part.
Coordinate with stakeholders like OPS / Risk / System requirements, etc. & implement the standard operating guideline at bank level to comply with regulatory guidelines.
Identification and Review of existing processes for revision / updation from regulatory perspective and re-alignment to changing ecosystem for service delivery.
Work in coordination with RL Process for process/policies with branch as touch point for customer service and compliance.
Any process / policies impacting Retail Asset Customers will have to be approved by this team.
Handling query desk for quick resolution of queries / clarifications raised by channel
Job Requirements:
Excellent written and oral communication skills
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Strong Communication skills
Assertive attitude
Good analytical skills & eye for details
Keen eye for market intelligence and competition.
Application: If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to _________________________________________ Please mention the following in the subject line as \xe2\x80\x98 \xe2\x80\x9dPosition Name\xe2\x80\x9d \xe2\x80\x93\xe2\x80\x9c Your Name\xe2\x80\x9d \xe2\x80\x93 \xe2\x80\x9c Your Current Business group \xe2\x80\x9d
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