Job Description

Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect. CCB (Consumer & Community Bank) Data & Analytics Team unifies data and analytics talent, tools and capabilities from across CCB. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, inspires customer-centric innovation, and solves problems in a dynamic and effective manner. The team also offers significant learning and mobility opportunities for career development and future growth. Working here means joining a collaborative, supportive team. We want your diverse perspective to help us innovate the next wave of analytical products and solutions for our clients. We'll give you what you need to succeed from training to mentoring from senior leaders to projects that provide the opportunity to leverage and strengthen your skills. The Role:

Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank's web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships. This Quant Analytics Manager role will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls. As a Quant Analytics Manager, you will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You'll have a passion for data visualization and deep analytical understanding. Responsibilities include:

• Work with partners across Digital functions and LOB's to provide data driven insights to support Digital strategic direction and growth
• Provide consultative support for Digital Product partners driven by fact-based findings
• Evolve and refine measurement frameworks and KPIs for Customer Measurement
• Provide analysis and associated data visualization and story-telling
• Focus and prioritize the analytics agenda to align with overall strategy and business value
• Collaborate within Digital Analytics to enhance the quality and value of team deliverables
• Work with Data Services and Core Analytics partners to enhance overall performance of Digital Analytics team

Qualifications:

• 10+ years relevant experience analyzing customer experiences, digital experience preferred
• Demonstrated ability to define business KPIs and establish measurement frameworks
• Structured thinker with passion for analyzing results and digging deeper
• Hands on experience with behavioral and transactional analytics tools and techniques
• Experience working with Business Intelligence (BI) platforms to deliver reports and analytics
• Experience with Adobe Analytics, Tableau, Alteryx and SQL preferred
• Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
• Strong PowerPoint and slide-writing skills to deliver analytical insights preferred
• Post MBA Strategy and/ or Management Consulting experience preferred
• Ability and desire to work in a start-up paced environment and culture
• Hadoop Hive and Teradata experience a plus

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran . JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.