Quality Teamleader
Year Mumbai, Maharashtra, India
Job Description
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Quality- Team Leader (US)
- The candidate should have led a team of Quality Advisors/Analysts/Professional in his/her current/previous organizations.
- The candidate need to have immense experience of Quality Management Process in the International BPO
- The candidate should be a graduate/HSC.
- The candidate will be required to lead a team of Quality Analysts
- The candidate should be excellent in his communication skills. This is required for client calls.
- The candidate needs to be MS Office proficient. MS Excel, Word, PowerPoint.
- The candidate should be flexible with shifts us shifts Window 5.30 pm - 8.30 am
The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training skills
- Feedback and Performance Management skills
- Various audits,NPS,TNI,TNA,Dasboards, Call Calibrations,Observations,Client Management
- Process Insights,Insights, Data Analysis , Publishing Reports
5 Days working profile
work from office profile
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Job Detail
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Job IdJD3264834
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear