Job Description

Who we are

Together, we\'re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It\'s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world\'s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization\'s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we\'re always looking for new ways to continue making a difference, and new people to make a difference with.

The Opportunity

The primary responsibility of the Executive, QAS In-Take Team position is to process complaints, liaise with manufacturing sites, performing the daily distribution of complaints received via email/internet/voice mail message, and notifications to sites and sending updates in regards with critical/high profile complaint events to QAS management. Additional responsibilities include reporting of metrics (monthly reports), daily troubleshooting of complaints, LMS and STUDIUM tasks, handling reconciliation activities and conducting huddles

How you\'ll spend your day

Complaint Processing:

Performs the functions associated with receiving, trending, logging and coordinating the return of the Samples for product quality related Complaints. This includes complaints received via phone, email, and internet. Utilize knowledge and experience from processing of live complaint calls to lead by example.

Assists QAS Intake team management in handling of QAS Intake team activities :

Serves as a Subject Matter Expert on all In-Take Team complaint processes and scenarios and assists QAS employees to ensure compliance with Quality Assurance Services Standard Operating Procedures and Work Instructions.Collaborate with QAS Daily review team and/or closing team to discuss and calibrate on varying views on how records should be handled.Responsible for handling High Profile complaints. Conduct a day end review to ensure that proper justification is provided for and documented in all High Profile complaints.

Participate and contribute to the continuous improvement activities of the QAS group:

Participate in the continuous improvement of the QAS Group to drive operational excellence by performing a variety of tasks and projects to increase compliance, efficiencies and effectiveness of actions within the Group. Tasks and Projects may include but are not limited to:

Support audits and inspections of QAS group

Provide data related to product complaints, volumes, Deviation reports as required

Identify automation and defect proofing opportunities and highlight the same to QAS management via business cases, quantifiable data.

voice process (Incoming and outgoing calls to various customer\'s of Teva)

Your experience and qualifications

1 to 4 years of experience with Bachelors of Science Degree in a scientific field preferably, Pharmacy, Chemistry, Micro-Biology, Chemical Engineering

Shift: Night Shift (6 PM to 3 AM)

Hybrid Working (3 Days working from office and 2 days working from home)

Teva\'s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva\'s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Teva Pharmaceuticals