Job Description

Description

The opportunity:

Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications - follow up (After REIWA) on issues and closure, Q cost analysis , Process Flow and Value stream mapping.

How you'll make an impact:

You will be responsible for the creation and maintenance of processes in Adonis. You will be responsible for the creation and maintenance of documents in OneView / xECM. You will support Global Team as well as LSUs on use of the global tools (Adonis, OneView, xECM). You will create and follow up Synergi cases. After REIWA, check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations. You will create and draw Adonis processes for all teams not having BPM in Service. Methodical Review for Adonis processes. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

You hold a bachelor's degree in Engineering (Electrical /Mechanical). Experience in Quality roles and exposure to Customer complaints handling and Service handling process. Prior relevant Industry experience, knowledge of Quality Management and concepts. Agile response to the changing Business requirements. Proficient in understanding Quality processes and concepts, proficient in MS-Office, Power BI or any other Business Intelligence tool. Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe. Self-motivated, willingness to take up and lead new challenges, strong problem-solving techniques and tools using L6S approach, ability to work out of offshore/remote locations. Excellent English verbal and written communication skills.

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