Quality Manager Relationship Banking Group Customer Service
Year Thane, Maharashtra, India
Job Description
Job Role
- Auditing customer interactions for various Customer Service Processes related to Collection Business ( Tractor Finance, Gold Loan, Agri, Commercial Vehicle, Fastag )
- Analyzing and suggesting process improvement ideas and measures
- Preparing daily, weekly and monthly reports related to quality
- Planning and conducting training and refresher sessions (daily, weekly, monthly) to uplift service quality
- Rigorous coaching sessions with the target audience to uplift service quality (daily)
- Weekly and monthly calibration
- Evaluate production processes for compliance with quality requirement
- Assist in development of quality plans and audit schedules
- Identifying process gap
- Conducting process test on a regular intervals for various customer service processes
- Excellent communication (written and spoken)
- Proficient in MS office tools
- Excellent process and product knowledge
- Self-motivated, proactive, target oriented and a team player
- Analytical skills
- Well organized in preparing various MIS and follow ups
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Job Detail
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Job IdJD2896820
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear